Aldwych Storage Terms and Conditions
These Terms and Conditions set out the basis on which Aldwych Storage provides storage services to customers in the United Kingdom. By making a reservation, entering into a storage agreement, or placing goods into a unit, the customer agrees to be bound by these terms. Please read them carefully before booking. They are intended to create a clear and fair framework for both parties, covering the booking process, payment obligations, cancellations, liability, waste regulations, and other essential matters relevant to a storage service.
Throughout these Terms, the words “we”, “us”, and “our” refer to Aldwych Storage, and the words “you” and “your” refer to the customer, account holder, or any authorised person acting on the customer’s behalf. References to “storage services”, “storage unit”, or “unit” include any rented space, locker, or related facility made available under the agreement. These terms apply to personal and business customers unless a separate written agreement states otherwise.
1. Booking Process
To begin a booking with Aldwych Storage, you must provide accurate and complete information, including your name, address, contact details, and any other details reasonably requested during the reservation process. We may ask for proof of identity and, where appropriate, proof of authority if you are booking on behalf of a business or another person. A reservation does not guarantee acceptance unless and until we confirm availability and issue final approval. We reserve the right to refuse or cancel a booking if the information provided is incomplete, inaccurate, misleading, or if we reasonably believe the booking would breach these Terms.
When you reserve a unit, you may be asked to select a unit size, rental period, and any additional services such as insurance, access arrangements, or equipment hire where available. The details of the selected service will form part of the storage agreement. It is your responsibility to ensure that the unit size is suitable for the items you intend to store. If your needs change, you must notify us promptly so that we can discuss a different unit or arrangement, subject to availability. We do not guarantee that alternative space will always be available.
The storage agreement begins on the agreed start date, or on the date you first place items into the unit if that occurs later. You agree that by taking possession of the unit, you accept the condition of the premises and the allocation made to you unless you notify us in writing of any issue within a reasonable time. Any special instructions agreed during booking must be confirmed in writing to be binding. Oral statements or informal assurances will not override these Terms unless expressly accepted by us in writing.
We may require you to complete registration documents before access is granted. The person named on the account remains responsible for all charges, conduct, and compliance with these Terms, even if other people are allowed to access the unit. If you permit another person to use or access the unit, you remain responsible for their actions as if they were your own. You must keep your account details current and notify us of any change in address, phone number, email, or authorised contacts.
2. Payments and Charges
All charges are payable in advance unless we agree otherwise in writing. This includes rent, deposits, administration fees, insurance charges where applicable, and any other agreed fees. Payment methods accepted may vary, but you are responsible for ensuring that cleared funds are received on time. If a payment is declined, reversed, or not received for any reason, you will remain liable for the outstanding amount and any associated costs permitted by law. We may suspend access to the unit until full payment is made.
Rental charges are usually calculated on a periodic basis, such as weekly or monthly, depending on the agreement. If payment is overdue, we may charge interest and reasonable recovery costs to the extent permitted by law and by these Terms. Any discounts, introductory offers, or promotional rates are subject to the conditions stated at the time of booking and may be withdrawn once the relevant period ends. Standard pricing may change from time to time, but we will give notice of any revised charges in accordance with the agreement and applicable law.
You must pay all sums due without set-off, deduction, or counterclaim unless required by law. If you dispute any invoice, you should notify us promptly, providing full details of the issue. Disputed amounts do not excuse payment of undisputed sums. Where a deposit is taken, it may be used to cover unpaid charges, damage, cleaning, disposal, or breach-related costs, subject to our rights under the agreement and any statutory limitations.
If your account remains unpaid, we may take steps to recover the debt, including restricting access to the unit, issuing formal notices, and arranging sale or disposal of goods in accordance with applicable law. Any proceeds from a lawful sale may be used first to pay outstanding charges, fees, and enforcement costs, with any balance handled as required by law. You remain responsible for the debt even if goods stored in the unit are insufficient to cover it.
3. Cancellations, Termination and Access
You may cancel a booking before the storage period starts by giving notice in the manner required by us. If a cancellation fee applies, it will be stated at the time of booking or in the agreement. Once the storage period has started, charges may continue until the agreement is ended properly and all notice requirements have been met. Cancellation does not remove liability for amounts already accrued, including any fees incurred before the cancellation takes effect.
We may terminate or suspend the agreement immediately if you breach these Terms, fail to pay amounts due, provide false information, store prohibited items, or behave in a way that creates a risk to people, property, or the operation of the facility. We may also end the agreement for operational reasons, provided that we act in accordance with any notice requirements that apply. On termination, you must remove all goods, return any keys, fobs, or access devices, and leave the unit clean and empty.
Access to the facility may be restricted for safety, maintenance, emergency, or security reasons. We will try to minimise disruption, but we do not guarantee uninterrupted access at all times. If access is granted only during specified hours, you must comply with those times and any site rules issued from time to time. You must not tamper with security systems, force locks, or allow unauthorised persons to enter the facility. Any breach of access rules may result in immediate suspension or termination.
4. Liability and Insurance
Aldwych Storage does not insure your goods automatically unless a separate written arrangement states otherwise. You are responsible for arranging adequate insurance cover for the full replacement value of the items stored. We may require evidence of insurance as a condition of storage. If we offer insurance or protection cover, the terms of that cover will apply in addition to these Terms, and it is your responsibility to check that the level of cover is suitable for your needs.
We will exercise reasonable care and skill in providing the storage service, but our liability is limited to the extent permitted by law. We are not liable for loss or damage to stored goods caused by events beyond our reasonable control, including fire, flood, theft, vandalism, infestation, weather conditions, power failure, civil disturbance, or actions of third parties, unless such loss results directly from our negligence or breach of duty and liability cannot lawfully be excluded. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
You are responsible for ensuring that all items stored are suitable for storage in a self-storage environment. We are not liable for deterioration, mould, corrosion, shrinking, cracking, rust, mildew, or other damage arising from the nature of the items themselves, insufficient packaging, or failure to protect them properly. You must not store items of exceptional value unless we have agreed in writing and you have arranged sufficient insurance. Any claim for loss or damage must be supported by evidence, including proof of ownership, valuation, and the nature of the loss.
To the fullest extent permitted by law, our total liability for any claim connected with the storage service shall be limited to the lesser of the value of the affected goods or the amount recoverable under any applicable insurance, unless a different limit is required by law. We are not responsible for indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, unless such exclusion is prohibited. These limitations do not affect your statutory rights as a consumer where applicable.
5. Customer Responsibilities and Prohibited Items
You must store goods in a safe, lawful, and proper manner. Items should be clean, dry, and securely packed where appropriate. You must not place hazardous, illegal, stolen, or dangerous goods in the unit, nor anything that may cause contamination, odour, fire, explosion, leakage, or infestation. Prohibited items typically include weapons, explosives, gas cylinders, chemicals, flammable liquids, radioactive materials, perishable food, and live animals. If you are uncertain whether an item may be stored, you must seek confirmation before placing it in the unit.
You are responsible for the conduct of anyone you authorise to access the unit or facility. You must ensure that they follow all site rules, safety instructions, and relevant legal obligations. You must not use the unit for habitation, business activities that create nuisance or risk, or any purpose that breaches planning, fire, safety, environmental, or criminal law. The unit must not be altered, drilled, painted, or used in a way that damages the facility. If you cause damage, you may be charged for repair, cleaning, or replacement.
We may inspect the unit if we reasonably believe there is a breach of these Terms, a safety risk, or an emergency. Where possible, we will provide notice, but immediate access may be necessary in urgent circumstances. Any inspection will be carried out in a reasonable manner and to the extent necessary to protect people, property, or legal compliance. You must cooperate with any lawful request for information connected with the contents of the unit, including evidence relating to ownership, value, or disposal obligations.
6. Waste, Disposal and Environmental Regulations
You must not use the unit or the facility to dispose of waste. The storage service is for legitimate storage only. Any rubbish, packaging, broken items, contaminated goods, or unwanted materials must be removed by you and disposed of lawfully. You are responsible for compliance with all applicable UK waste laws, environmental regulations, and local disposal requirements, including rules on hazardous waste, electrical waste, and recyclable materials. Items left behind after termination may be treated as abandoned and handled in accordance with this agreement and the law.
If you leave waste, contaminated materials, or prohibited goods in the unit or on the premises, we may arrange removal, specialist treatment, or disposal at your expense. This includes any costs associated with cleaning, decontamination, transport, sorting, or lawful disposal. If materials require specialist handling due to safety or environmental concerns, you will be responsible for all resulting charges. We may also notify the relevant authorities where necessary or appropriate, particularly where waste or stored items pose a danger or may breach legal requirements.
Where items are abandoned or left after the agreement ends, we may treat them as abandoned after giving any required notice under the agreement or law. We may sell, dispose of, or destroy such items where lawful and appropriate, especially if they have no apparent value, are perishable, are unsafe, or if storage would be unreasonable. Any proceeds of sale, after deduction of lawful costs, may be applied to outstanding balances, with any surplus handled in accordance with applicable law.
7. General Provisions and Governing Law
These Terms, together with your storage agreement and any written notices or policies incorporated into it, form the entire agreement between you and us regarding the storage service. If any provision is found to be unlawful or unenforceable, that provision shall be treated as modified to the minimum extent necessary, and the remaining provisions will continue in full force. Any failure by us to enforce a right on one occasion does not waive that right in future. You may not assign your rights or obligations without our written consent.
We may update these Terms from time to time to reflect changes in law, regulation, business operations, or service standards. The version in force at the time of your booking or the applicable notice period will generally apply unless a change is required by law or is made with appropriate notice. Continued use of the storage service after notice of a change may constitute acceptance of the revised terms, to the extent permitted by law. You are encouraged to review the terms periodically to ensure you remain informed.
This agreement is governed by the laws of England and Wales. If the storage service is supplied in Scotland or Northern Ireland, mandatory local legal rules may also apply where required by law. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any consumer rights that cannot lawfully be excluded. These governing law provisions apply to both contractual and non-contractual disputes arising from the relationship between the parties.
By proceeding with a booking or using the storage unit, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you do not accept them, you must not complete a booking or place any goods into storage. These Terms are intended to provide a clear and balanced framework for the storage service, ensuring transparency in relation to charges, responsibilities, risk, and legal compliance for all customers.