Storage Aldwych Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Aldwych provides storage, associated handling, and related removal services. By placing a booking, using our services, or arranging for goods to be stored or transported by us, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Client means the person, firm, or business that makes a booking with Storage Aldwych or on whose behalf a booking is made.
We, us, our means Storage Aldwych, the provider of storage and related removal services.
Services means storage, handling, loading, unloading, packing, unpacking, transportation, and any associated services agreed in writing between you and us.
Goods means the items that you ask us to store, handle, or transport.
Contract means the agreement between you and us incorporating these Terms and Conditions and any written quotation or confirmation we issue.
2. Scope of Services
We provide storage services and may also provide associated removal, collection, and delivery services as agreed with you. The exact scope of services will be as set out in our quotation or confirmation, based on the information you supply at the time of booking.
Any additional work or variation to the agreed services, including but not limited to additional items, extra journeys, waiting time, or access issues, may incur extra charges. Such charges will be calculated reasonably and in accordance with our current rates.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the services required, including the nature and quantity of the goods, access details at collection and delivery points, and any special handling requirements.
3.2 A booking is only confirmed when we issue a written confirmation or accept your booking in writing. Verbal quotations or availability indications do not constitute a confirmed booking.
3.3 You are responsible for ensuring that the information you provide is complete and accurate. If the information proves to be incorrect or incomplete, we may adjust the price, amend the services, or, if necessary, cancel the booking in accordance with these Terms and Conditions.
3.4 We reserve the right to refuse any booking or to cancel a booking prior to the commencement of the services where we reasonably consider that the work cannot be carried out safely, legally, or within the agreed scope.
4. Quotations and Pricing
4.1 Unless otherwise stated in writing, quotations are based on the information supplied by you and are valid for the period specified in the quotation. If no period is specified, the quotation will be valid for 30 days from the date of issue.
4.2 Quotations are exclusive of any governmental or local authority charges, tolls, parking fees, congestion or clean air charges, or similar charges, which may be added to your invoice where applicable.
4.3 If the work required differs from that originally quoted, including changes to the inventory, access, dates, or duration of storage, we may adjust the charges accordingly. We will notify you of any such changes as soon as reasonably practicable.
5. Payments and Charges
5.1 Payment terms will be stated in our quotation or confirmation. Unless stated otherwise, payment for removal services is due in full in advance of the date of the service, and payment for ongoing storage is due in advance for each storage period.
5.2 We accept payment by the methods specified in our quotation or confirmation. You are responsible for ensuring that payments reach us by the due date.
5.3 If you fail to make payment by the due date, we may, without prejudice to any other rights we may have, apply interest on overdue sums at a reasonable rate from the due date until the date of actual payment, suspend or withhold services, deny access to stored goods, or exercise a lien over the goods in our possession until all outstanding sums are paid in full.
5.4 Storage charges are normally calculated as a recurring fee for each agreed storage period. We may review and adjust our storage charges from time to time. Any change in charges will be notified to you in advance and will take effect from the start of the next storage period.
6. Cancellations and Postponements
6.1 You may cancel or postpone a booking by providing us with written notice. The following cancellation charges may apply, unless otherwise agreed in writing.
a. If you cancel or postpone more than seven days before the agreed service date, no cancellation fee may be charged, save for any non-refundable third-party costs already incurred by us.
b. If you cancel or postpone between seven days and two days before the agreed service date, we may charge a reasonable percentage of the quoted price to cover administration and loss of opportunity.
c. If you cancel or postpone less than two days before the agreed service date, or on the day of the service, we may charge up to the full quoted price.
6.2 If we need to cancel or postpone the services due to circumstances beyond our reasonable control, such as severe weather, road closures, industrial action, or safety concerns, we will notify you as soon as practicable and will seek to agree a new date for the services. We will not be liable for any resulting loss, but any payments made for the postponed service will be applied to the rearranged date or, if we cancel without offering a reasonable alternative, refunded.
7. Client Responsibilities
7.1 You are responsible for:
a. Ensuring that you have the legal right to store and move the goods and that they do not include any prohibited items.
b. Arranging suitable parking, access, and necessary permissions at collection and delivery locations.
c. Packing and preparing goods appropriately for transport and storage, unless you have specifically arranged a packing service with us.
d. Providing accurate contact details and being available, or arranging for an authorised representative to be available, at the agreed times.
7.2 If we are unable to access the premises, parking, or goods at the agreed time due to circumstances within your control, waiting time or additional charges may apply, or we may treat the service as cancelled on less than two days notice.
8. Goods Not Accepted for Storage or Removal
8.1 We do not accept for storage or removal any of the following items, and you must not include them in the goods provided to us:
a. Hazardous or dangerous materials, including explosives, flammable substances, compressed gases, chemicals, or toxic materials.
b. Perishable goods, including food, plants, or items that may attract pests or deteriorate in storage.
c. Illegal items, contraband, or items obtained unlawfully.
d. Cash, securities, valuable documents, or items of extraordinary value such as precious metals or stones, unless specifically agreed in writing.
e. Waste, rubbish, or items intended solely for disposal.
8.2 If such items are found among your goods, we may remove, dispose of, or otherwise deal with them in an appropriate and lawful manner, and you will be responsible for any costs, losses, or liabilities arising as a result.
9. Waste Regulations and Disposal
9.1 We operate in accordance with applicable waste management and environmental regulations. We are not a general waste disposal service and will not remove or dispose of household or commercial waste unless this has been specifically agreed as part of the services.
9.2 If we agree to remove items for disposal, we will do so in line with applicable regulations. Additional charges may apply for disposal, recycling, or special handling of items classified as waste.
9.3 You must not present waste, hazardous materials, or restricted items as part of the goods for storage or standard removal services. Any breach of this requirement may result in additional charges, refusal of service, or termination of the contract.
10. Access to Stored Goods
10.1 Access to your goods during storage will be subject to our procedures and opening hours as notified to you. We may require reasonable notice to arrange supervised access to your stored goods.
10.2 We may deny access to stored goods where any sums are outstanding or where we consider that access would pose a safety or security risk.
11. Our Liability
11.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, or for delay, will be limited as set out in this section.
11.2 We will not be liable for any loss or damage arising from:
a. Normal wear and tear, gradual deterioration, or inherent defects in the goods.
b. Incorrect or inadequate packing or preparation by you or persons acting on your behalf.
c. Changes in atmospheric conditions, including damp, mould, rust, or vermin, unless caused by our failure to exercise reasonable care.
d. Acts or omissions of the client, third parties, or circumstances beyond our reasonable control.
11.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract, or otherwise, will be limited to a reasonable amount per cubic metre or per item, or such other limit as may be stated in our quotation or confirmation. It is your responsibility to arrange additional insurance if the value of your goods exceeds our stated limits.
11.4 We will not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the services.
11.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded by law.
12. Time Limits for Claims
12.1 Any visible loss of or damage to goods must be notified to us in writing as soon as reasonably practicable and in any event within a reasonable time after delivery or access.
12.2 Any other claims, including for loss or damage discovered later, must be notified to us in writing within a reasonable period from the date you became aware, or ought reasonably to have become aware, of the issue. Failure to notify within such period may affect our ability to investigate and may limit or extinguish any liability we may have.
13. Lien and Sale of Goods
13.1 We have a lien over any goods in our possession for all sums due and unpaid under the contract or any other contract between you and us.
13.2 If any sums remain unpaid after reasonable notice, we may, after giving you further notice, sell or dispose of some or all of the goods and apply the proceeds towards the outstanding sums and the costs of sale or disposal. Any surplus will be held for you, subject to applicable law.
14. Termination of Storage
14.1 Either party may terminate the storage arrangement by giving written notice in accordance with the notice period specified in our confirmation or, if none is specified, by giving at least 14 days written notice.
14.2 On termination, you must arrange for collection or delivery of the goods and pay all sums due up to the date of removal of the goods from storage. If you do not remove the goods within a reasonable period after termination, we may treat the goods as abandoned and may follow the procedure for lien and sale.
15. Data Protection and Privacy
15.1 We will process personal data in connection with the services in accordance with applicable data protection laws. We will use your personal data to manage your booking, provide the services, administer payments, and communicate with you about your contract.
15.2 We may retain records related to your contract for a reasonable period for legal, accounting, or operational purposes.
16. Amendments to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will normally apply to your contract, unless changes are required by law or regulation.
16.2 Any variation to these Terms and Conditions must be agreed in writing. Verbal statements do not alter the terms of the contract unless confirmed in writing.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services provided by Storage Aldwych shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
18. General
18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.2 No failure or delay by either party to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
18.3 The contract is between you and Storage Aldwych. No other person shall have any rights to enforce any of its terms.
